Terms of Service

Who we are

Northlane Web Studio is the operating name of Harry Singh IT Services. In these terms, “we”, “us” and “our” mean Northlane Web Studio. “You” means the business or the person using our services.

These terms apply whenever you ask us for a mock website, and for as long as you are a paying customer.

What we sell

We build you a website and then keep it running. The website comes in two sizes, Starter and Pro, paid once. The monthly plan then covers hosting, security updates, up to 1 hour of changes a month, and at least 8 new articles added to your site every month.

Starter and Pro differ only in how many pages the website starts with. The monthly plan is the same for both. All of it is set out on the pricing page.

The free mock website

Before you pay anything, we build a mock website of your actual business and email you a link to it. It costs nothing, and asking for one puts you under no obligation to buy.

The mock is ours until you pay for it. It lives on a link we control, it is not published on your domain, and if you decide against it we take it down. You are not buying a right to the mock by asking for one, and we are not charging you for it either way.

How we work with you

Most things happen by email. We send the mock by email, you send changes by email, we send the payment link by email, and we answer questions by email. If you would rather talk something through, we are happy to jump on a call.

Because email is the main channel, please make sure messages from harry@northlanewebstudio.com can reach your inbox. If you go quiet for a long stretch we may stop the work and tell you why, by email.

What you pay, and when

The website fee is $899 for Starter or $1,499 for Pro. You pay it when you have approved your mock and want the site built. Nothing is due before that.

The monthly plan is $97 a month. It starts on the day your site goes live and is billed on the same day each month after that. There is no contract on the monthly plan, and you can cancel it at any time.

We do not give refunds. That covers the website fee and any month already paid for. It is the reason you see a free mock of your website before you pay anything.

You pay by a link we email you. We do not take card details ourselves and we never see them. There is no setup fee and no fee to go live on top of the prices above, and the monthly price does not rise after an introductory period because there is no introductory period.

If a payment fails we will email you and try again. If it keeps failing we may pause the work and eventually take the site down, and we will tell you before we do either.

What we can and cannot promise

We do not promise that your business will appear in any particular position in search results, on a map, or anywhere else. Nobody can promise that. Search engines decide for themselves what to show and change how they do it without telling anyone.

We also do not promise a number of leads, a number of calls, or any commercial outcome. What we promise is the work itself: the site we said we would build, the hosting, the changes, the articles, and an honest account of what we have done.

What we do not do

We do not manage paid advertising of any kind, we do not run your social media, we do not design logos or branding, we do not build online stores or take payments on your site, and we do not answer your leads for you. If you need any of those, we are the wrong people and we would rather say so before you pay than after.

What we need from you

Accurate information about your business. If the name, the city, the services or the prices you give us are wrong, the site we build on them will be wrong too, and fixing that is a change rather than a fault.

Anything you send us to put on the site, including photos and text, must be yours to use. Do not send us images you found somewhere else. If we have to take something down because of a complaint about it, we will.

Where we need access to your domain or its DNS records to put the site live, you are responsible for providing that access or for applying our changes yourself. We will tell you exactly what we need before we ask for anything, and you are responsible for being entitled to authorize those changes.

Who owns what

Your content is yours. The text of every page, every article we write for you and every photo you gave us belong to you, and you can ask for an export of all of it at any time, including after you leave, at no charge.

Your domain is yours. If it was already yours we never take control of it, and if we registered one for you we will transfer it into your own account free of charge whenever you ask.

The site as a running thing is not portable. It is built on our setup and on our templates and tooling, so moving it to another host is a rebuild rather than a file transfer. Our methods, templates and tooling stay ours, and paying us does not transfer them or stop us doing similar work for other businesses, including other businesses in your field and your area.

Ending it

The monthly plan has no contract, no minimum term, no notice period and no cancellation fee. Send one email and it stops at the end of the billing month you are in.

When the monthly plan stops, the site stays up until the end of the month you paid for and then comes down, because it runs on our setup. Your content and your domain stay yours, as set out above. The full detail is on the cancellation page.

We may stop the work and end the arrangement if we are asked to do something dishonest or unlawful, if the site is being used for something we will not put our work behind, or if payment stops. We will say so by email rather than simply disappearing.

The limit of what we owe you

To the fullest extent the law allows, our total liability to you for anything connected with our services is limited to the amount you have actually paid us in the twelve months before the claim. We are not liable for lost profit, lost revenue, lost business, lost search positions, or any other indirect or consequential loss.

Nothing in these terms limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms. When we do, the date shown under the heading at the top of this page changes with them, and the version published here is the version that applies. If a change affects work already underway, we will tell you by email.

Governing law

Governing law: India. These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising out of them.

Contact

Questions about these terms go to harry@northlanewebstudio.com. How we handle your information is in our Privacy Policy.